Our engineers and multi-skilled teams offer a reactive property maintenance service across Sheffield and surrounding areas. By offering a single point of contact for all maintenance requirements, we guarantee customers a consistently high level of service at a competitive rate – whatever the property location or building defect.

Different people have differing perceptions of what is an emergency, but where possible our proactive questioning ensures that we drill down into the nature of the problem and dispatch the right resource to resolve the issue; covering everything from a water leak or broken lock right  the way through to extreme weather damage and disaster recovery. Where non-urgent works are isolated, we can “stack” these for a later scheduled visit – saving time and disruption to your operational premises.

Reactive Property Services include:

• Electrical
• Building Works
• Boarding and Glazing
• Joinery/Carpentry
• …many more

We can provide a quick, effective and measured reaction with escalation processes to support the field engineers who attend the site. Using the most up to date communication devices and vehicle tracking systems, arrival on site and data on status are available in real time – ensuring we can take the most appropriate action quickly and effectively. By using multi-skilled operatives we can avoid the need for repeat visits to the same call-out, which also avoids any escalation of costs. All information is available to our clients via a secure web portal, accessible on standard browsers, and we ensure that our clients are kept fully informed throughout the progress of the job.

We believe that our relationships with our clients is what sets us apart from our competitors. Our reactive maintenance programme includes a dedicated helpdesk advisor, who is fully up to date with your business and its challenges. This ensures we can help solve any issues you may be experiencing quickly and efficiently, without you having to repeatedly explain the nature of your business, saving vital time.

Our advisors are all fully maintenance trained, so you can be sure you are getting the right advice. Depending on the service levels we’ve agreed and the severity of the problem, your helpdesk advisor can arrange for the right tradesman to be on site from within 2 hours to 5 days. your business.

For more information on our reactive services please click Complete Solution Services or call 0114 212 1917 and speak with one of our friendly team.